Frequently Asked Questions - Hotel Parmani Palo Alto

Yes. However, our hotel will only recognize a credit card on which the authorized payees name is clearly present and visible, copy of the payees identification and a credit card authorization form is completed and faxed back to our property. You can contact us for the Credit Card Authorization Form and for further instructions if your reservation will have a third party payee.

You can find our hotel policies on our Overview page, where you will find our amenities details, check-in and check-out time, pets and extra person policies, and our hotel cancellation policy.

Yes, when you book your stay via the booking engine, we ensure to take every safeguard possible in transmitting and storing any personal data including SSL Encryption and other PCI compliant standards.

Simply follow the instructions to modify or cancel your reservation found in your Reservation Confirmation Email. Alternately, you can find the link to Cancel or Modify Your Reservation in the footer of the hotel website. Please note, your reservation is not canceled until and unless you receive an email confirmation for the cancellation.

During the booking process you can enter any special requests into the "Special Requests" box on the "Your Details" page. Once you have received your booking confirmation, you can follow up with the hotel directly to confirm that your request can be met. You can find the hotel contact details on the Contact Us page of our website.

Our check-in time is 3 PM and check-out time is 11 AM.

Early Check-In Policy

We're happy to welcome guests as early as possible whenever room availability allows. Early check-in between 8:00 AM and 12:00 PM is available for $40, while check-in between 12:00 PM and 2:00 PM is available for $25. Guests arriving after 3:00 PM can check in at the regular time at no additional charge. Since early check-in is subject to room availability on the day of arrival, we recommend contacting us in advance by phone or email, and we'll do our best to accommodate your travel plans.

Late Check-Out Policy

We understand that travel schedules don't always go as planned, so we're happy to offer late check-out whenever availability permits. Guests checking out between 12:00 PM and 1:00 PM can extend their stay for $25, while check-out between 1:00 PM and 2:00 PM is available for $40. For departures after 2:00 PM, a full night's room charge may apply. Late check-out requests are subject to room availability on the day of departure, so we encourage guests to contact the front desk in advance, and we'll do our best to accommodate their request.

Guests can check in and check out at our front desk during staffed hours. At certain times, we also offer support through a live kiosk agent — a real person available on-screen to assist with check-ins, check-outs, and guest inquiries. No matter the time of your arrival, you'll always have access to staff support on-site to ensure a smooth experience.

Cancellation Policy

Unless otherwise specified at the time of booking, reservations may be canceled without penalty until 4:00 PM local hotel time on the day prior to arrival.

Certain rate plans, special events, holidays, and high-demand dates may be subject to different cancellation terms. When applicable, the specific cancellation policy for your reservation will be displayed during the booking process and included in your reservation confirmation. This cancellation policy stated on your confirmation, as displayed during your booking process, is the policy which is in effect.

To cancel a reservation, guests must receive and retain a cancellation confirmation number. A reservation will not be considered canceled unless a cancellation confirmation number has been issued.

If a reservation is not canceled in accordance with the applicable cancellation policy, the guest will be charged the stated cancellation or no-show fee associated with the reservation.

Yes, the hotel will pre-authorize the first night's room and tax on the day of arrival. If the credit card returns declined, the reservation is subject to cancellation. Pre-authorizations are voided at check-out. Depending on your banking institution, pre-authorizations may take anywhere between 7-21 business days to be removed from pending transactions. The hotel is not responsible for overdrawn accounts due to pre-authorizations.

Yes, we are located approximately two (2) miles south of Stanford University, and approximately two and one-half (2.5) miles south of Stanford Hospital & Clinics.

The hotel does not offer a local or airport shuttle service. In addition to using a ride-share service such as Uber or Lyft, please visit our Location page for more information on transportation options.

The Stanford Marguerite shuttle operates in near proximity to the hotel.

Please visit the website at https://transportation.stanford.edu/marguerite/view-maps-and-schedules for further information on routes and options.