FAQs

FAQs

Q: What is your Check-In / Check-Out time?

A: Our check-in time is 3 PM and check-out time is 11 AM.

Q: Is early Check-In / late Check-Out available?

A: Early check-in is available subject to availability. We request that you contact the hotel directly at 650.493.9085 on the morning of arrival to determine the possibility of early check-in. Late check-out is subject to availability.

Q: What is the hotel's cancellation policy?

A: All reservations, unless otherwise noted, have a 24-hour cancellation policy. Reservations must be cancelled by 4 PM the day prior to arrival. Special events or particular dates may have different cancellation policies.
In order for a cancellation to be valid, guests must obtain and retain a valid cancellation number for verification and proof of cancellation. Without such cancellation number, the hotel reserves the right to charge guest a no-show fee of room and tax for one night.

Q: Does the hotel pre-authorize credit cards?

A: Yes, the hotel will pre-authorize the first night's room and tax on the day of arrival. If the credit card returns declined, the reservation is subject to cancellation.

Q: Do you serve complimentary breakfast?

A: Yes, a light continental breakfast consisting of cereals, toasts, biscotti, fruit, coffee, milk, juice, and oatmeal is served Monday through Friday from 6:30 AM to 9:30 AM, and from 7 AM to 10 AM on Saturday and Sunday. If a more substantial breakfast is a priority, we recommend some great local diners/breakfast spots!

Q: Is your hotel located near Stanford University and Stanford Hospital?

A: Yes, we are located approximately two (2) miles south of Stanford University, and approximately two and one-half (2.5) miles south of Stanford Hospital & Clinics.

Q: Does your hotel have local and/or airport shuttle service?

A: The hotel does not offer a local or airport shuttle service. In addition to using a ride-share service such as Uber or Lyft, please visit our Location page for more information on transportation options.

Q: Does Stanford operate shuttles near the hotel to various businesses?

A: The Stanford Marguerite shuttle operates in near proximity to the hotel. Please visit the website at https://transportation.stanford.edu/marguerite/view-maps-and-schedules for further information on routes and options.

Q: Does the hotel pre-authorize credit cards?

A: Yes, the hotel will pre-authorize the first night's room and tax on the day of arrival. If the credit card returns declined, the reservation is subject to cancellation. Pre-authorizations are voided at check-out. Depending on your banking institution, pre-authorizations may take anywhere between 7-21 business days to be removed from pending transactions. The hotel is not responsible for overdrawn accounts due to pre-authorizations.
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